Elena Travel Services: Cancellation policy for all establishments/services booked through us

Cancellation policy for all establishments/services booked with
Elena Travel Services

We accept the following credit cards:

MasterCard

VISA

Cancellations must be done in writing.

Card IMPRINTS: merchant bank's letter is here

Cancellation policy is applicable to all establishments/services booked through Elena Travel Services & Car Hire CC.

Cancellation fees:

0 - 19 days prior to arrival: 100% of the total cost of services/establishments reserved
20 - 34 days prior to arrival: 75% of the total cost of services/establishments reserved
35 - 44 days prior to arrival: 50% of the total cost of services/establishments reserved
45 days prior to arrival and earlier: 25% deposit is forfeited. This deposit is non-refundable.

Please note that some establishments have different cancellation policy on which you will be informed in our quotation or on the page of a relevant establishment (if differs).

We recommend that you take out a comprehensive trip cancellation/travel insurance. This type of insurance must be purchased in the country of origin prior to arrival in Namibia.

All refunds (if granted) will incur a N$ 125 handling charge if cancelled for ANY reason whatsoever.
Bank fees for credit card payments/bank transfers are strictly non-refundable.

Reservations & information:

Elena Travel Services & Car Hire CC
P.O. Box 3127 Windhoek, Namibia
Fax: +264 61 244558
E-mail: info@namibweb.com

Reservations are only accepted in writing: by fax or via e-mail.
Final availability confirmation: in writing: by fax or via e-mail.

Terms and conditions and payment options